Privacy Policy
Last Updated: April 23, 2026
Family Automotive Service Center (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, mailing address, email address, and mobile phone number
- Vehicle and Purchase Information: Vehicles of interest, trade-in details, purchase history, and service records
- Financing Information: Information required to process credit applications (handled securely through our lending partners)
- Website Usage Information: IP address, browser type, pages visited, and cookies when you visit our website
- Communication Records: Records of your inquiries, appointments, and correspondence with us
2. How We Use Your Information
We use your personal information to:
- Respond to inquiries about vehicles, financing, and services
- Schedule and confirm test drives, service appointments, and follow-ups
- Process vehicle purchases, financing applications, and trade-ins
- Provide service notifications, recall information, and post-sale support
- Send appointment reminders and transactional messages via SMS and email
- Send promotional offers and inventory alerts (only to customers who opt in)
- Comply with legal, regulatory, and recordkeeping obligations
- Improve our website, services, and customer experience
3. How We Share Your Information
We may share your personal information with:
- Lending Partners: Banks and financial institutions for credit applications (with your consent)
- Service Providers: Vendors who help us operate our business (e.g., CRM providers, appointment scheduling tools, website hosting)
- Government Agencies: DMV, tax authorities, and regulatory bodies as required for vehicle registration and titling
- Legal Compliance: Law enforcement or legal authorities when required by law
SMS Consent and Mobile Information: SMS consent and mobile phone opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS messaging are used solely for communication between Family Automotive Service Center and the customer. This information will not be sold, rented, or transferred to any third party for marketing purposes under any circumstances.
4. SMS Communications
By providing your mobile phone number through our website, in-person paperwork, or verbal consent, you agree to receive SMS text messages from Family Automotive Service Center. Messages may include appointment reminders, vehicle inquiry follow-ups, financing updates, service notifications, and promotional offers (for customers who opt in to marketing).
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to any message to opt out at any time.
- Reply HELP for assistance or visit https://www.familyautopj.com/.
For full SMS Terms & Conditions, please visit https://www.familyautopj.com/sms-terms/.
5. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. You can disable cookies through your browser settings, though some features of our website may not function properly.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or loss. However, no system is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Opt out of SMS messaging by replying STOP
8. Children’s Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Family Automotive Service Center 1575 Route 112 Port Jefferson Station, NY 11776 Website: https://www.familyautopj.com/